Dunning management allows you to automate a payment recovery mechanism when a customer’s payment fails. In this article, we will guide you through all steps. Let’s get started!
Step 1: Access Dunning Management
From the EverFlow dashboard, click “Preferences” on the left menu bar, then click Dunning Management.
Step 2: Setup Retrying Failed Payments
Here you can set up the number of times that the system will retry the failed billing attempt. If Don’t retry is selected, subscriptions will be automatically paused when billing attempts are failed.
You can select the default action (Pause or Cancel) which will automatically happen when a billing attempt reaches the maximum number of failures. If a subscription is paused, the customer won’t be charged, and the subscription can be resumed later.
You can set up a delay between retries of a failed billing attempt.
Frequently Asked Questions
1. What happens if I select “Don’t retry” failed billing attempts?
If Don’t retry is selected, subscriptions will be automatically paused when billing attempts are failed.
2. Where can I view failed payments?
You can view failed payments with reasons in the Billing history card of the subscription details page.
