There are four reasons why the checkbox might not show in your theme. Let’s explore these reasons and learn how to resolve them to ensure the OneTick Upsell Cross Sell displays correctly in your store!
1. Checkbox Is Added Outside The Product Details or Cart Sections
Please note that all the checkboxes are functional only within the product details or cart area, as they need to work with the add-to-cart button and can also be added to the cart page.
2. Checkbox Is In Draft Status
If you’ve added a checkbox and see a notification indicating that the checkbox is in Draft status, it means the checkbox isn’t set to Active. Only checkboxes in Active status will display in your theme.
To resolve this, go back to the checkbox editor and change the checkbox status to Active before adding it to your theme.
3. Checkbox Is Not Applied To The Preview Product
If the checkbox doesn’t appear in the theme editor, it means it hasn’t been set for the product you are currently viewing. Only the checkboxes that have been set for this trigger product will be displayed.
To correct this, either change the preview product or apply the checkbox to the desired trigger product within the checkbox editor.
4. Checkbox Is Already In Use
If you receive a notification that the “The app block is already in use”. This means it has been used in another OneTick Checkbox Upsell block within the same section, as each checkbox can only be applied once per section.
To resolve this, remove 1 OneTick Checkbox Upsell block.
