There are four reasons why the checkbox might not show in your theme. Let’s explore these reasons and learn how to resolve them to ensure the OneTick Checkbox Upsell displays correctly in your store!
If you enter the wrong ID or the checkbox no longer exists, the checkbox won’t appear in your theme, and a notification like this will be displayed.
To fix this, return to the checkbox editor and copy the correct ID. Refer to this article for guidance on how to copy the checkbox ID.
If you’ve pasted the checkbox ID and see a notification indicating that the checkbox is in Draft status, it means the checkbox isn’t set to Active. Only checkboxes in Active status will display in your theme.
To resolve this, go back to the checkbox editor and change the checkbox status to Active before adding it to your theme.
If you receive a notification that the checkbox isn’t applied to the preview product, it means it’s not set for the product you are currently viewing in the theme editor.
To correct this, either change the preview product or apply the checkbox to the desired product within the checkbox editor.
If you receive a notification that the “Checkbox is already in use,” it means it has already been applied to another OneTick Checkbox Upsell block in the same product detail section. This is because each checkbox can only be used once in each section. Adding the same checkbox twice is not possible.
To resolve this, choose a different checkbox ID for the product details.