Overview
In this article, you will learn the reason why you can not connect VIBE to your Facebook Business account.
Why Can’t I Connect To My Facebook Business Account?
There are two main reasons why you can not connect to your Facebook Business account:
1st Scenario: Instagram Account Not Linked To Your Facebook Page Yet
One of the reasons why you can not connect to your Facebook Business account is that your Instagram account has not been in connection with your Facebook page yet.
2nd Scenario: Multiple Pages Were Selected When You Connect Your Facebook Business Account With Vibe
If you have multiple Facebook pages and one of them happens to be out of connection from Instagram, you will not be able to connect your Facebook Business account with VIBE
How Can I Resolve The Issues?
1st Scenario: Connect Your Facebook Page To Your Instagram Account
In order to resolve this, you need to add the Facebook Page that you want to connect to your Instagram professional account. You can follow the detailed instructions of Instagram on how to connect your Facebook page to your Instagram account, please refer to this link for more details.
2nd Scenario: Reconnect Your Facebook Business On Vibe
Firstly, you need to remove the SellerSmith Integration from your Facebook page. Go to your facebook settings & privacy > settings > Business integration. You can also quickly connect to the setting page via this link: https://www.facebook.com/settings?tab=business_tools§ion=active
After accessing the setting page, click Remove to remove the integration of Seller Smith from you Facebook Page:
After removing the integration, go back to VIBE and reconnect your Facebook Business account in the Instagram connection field on your Preference page:
After clicking the Add account button, a pop up window will be open and you will need to click the Edit access button to further customize the connection:
Under Read content posted on the page and Show a list of the Pages you manage, you need to only choose the pages that are linked to your Instagram account:
Toggle off the pages that are not linked to any Instagram accounts.
- The options selected on the 2 sections have to be the same.
- If the A page is connected to the A Instagram account and the B page is connected to the B Instagram account, VIBE will automatically support the connection of the first account, which is the A Instagram account. Therefore, it is best that you select only 1 page that is linked to the Instagram account you want to connect with VIBE.
After selecting the page you want to link, click on the Continue button to finish the connection process:
Frequently Asked Questions
How much does it cost for me to have my Facebook Business account connected to VIBE?
Recently, VIBE has gone under a major change. The app is now officially free for everyone to use. This will also mean that other paid plans will not be available. Along with the new free pricing plan, connecting to Facebook Business accounts is one of the features that are available for merchants to use. This means that unlike the previous version, there will be no cost for you if you want to connect your Facebook Business account to VIBE. For more information about the new pricing plan, please refer yourself to this link.
