Overview
VIBE supports both Facebook Business and Instagram Professional accounts.
The Business Facebook Account is strongly recommended for optimal use with VIBE. By utilizing this account type, you’ll benefit from increased stability and gain access to additional features. To better understand the distinctions between Business and Personal Facebook Accounts, please refer to this article.
NOTE: After connecting to your Facebook or Instagram account, VIBE can access all information (including non-public data) on these accounts. For Professional Instagram accounts, data will be displayed in your store for 60 days, and for business accounts, for 90 days. It is mandatory to reconnect after these periods to ensure full content display.
After your account connection has expired, if you wish to display posts, you must reconnect your accounts to continue using them with VIBE. This is based on Facebook and Instagram policy.
We will send two email reminders before the expiration date (3 days and 12 hours prior) to ensure you remember to refresh your account.
How To Connect
Facebook Business Accounts
To connect your Instagram business account, you need to connect it via Facebook business account, click on Add account, and start to log in Facebook business account.
Please note that your Instagram account must be linked to a Facebook page following this guide.
Afterward, you need to select the IG account and FB page you wish to link for using VIBE.
After connecting, you can see the status: Active or Expired and the time left so you can check what time you will need to reconnect the account.
To refresh the connection, hit Refresh.
If you don’t want to connect with this account anymore, click on Disconnect.
Please keep in mind that if you disconnect the account, all feeds using this account as their source will appear empty.
Instagram Professional Accounts
With VIBE’s latest update, connections to Instagram personal accounts will no longer be supported. This change follows Meta’s decision to retire the Basic Display API on December 4, 2024. After this date, users will no longer be able to connect or create feeds from personal Instagram accounts in VIBE. To ensure continued functionality, we are transitioning to support Instagram Professional accounts.
Please note: There are 2 types of Instagram Professional accounts: Business and Creator. If you are using an Instagram Business account, you can continue to connect to VIBE and use VIBE as normal. If you are using a Personal Instagram account, you will need to switch the status of the account to Professional status, either Business or Creator. For more information about switching the status of your account, please refer to this post by Instagram.
Ensure you grant us access to your Content to retrieve your Instagram data.
Same with Facebook Business accounts, you can check the connection status after connecting.
You also can refresh the connection to the account by hitting the Refresh button or clicking on Disconnect to remove the connection.
- The connection will need to be refreshed every 60 days.
- If you disconnect the account, all feeds using this account as their source will appear empty.
Frequently Asked Questions
1. What happens if I remove VIBE from Facebook / Instagram integrations?
If you remove VIBE from Facebook or Instagram integrations, all images/reels may malfunction after a few days.
2. What happens if the account connection expires?
According to Facebook policy, the access will expire after 90 days for business accounts and 60 days for professional accounts. After expiration, the feed will no longer function and will not display content.
