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There are 2 ways you can uninstall the VIBE app.
From Shopify Admin
- In Shopify admin, go to Settings > Apps and sales channels.
- Find the app and click Uninstall.
Note:
- The app block added in the theme will be removed and also the feeds on the storefront. If you reinstall the app during 24 hours after uninstalling, it will be auto added.
- All the data (Instagram accounts, feeds, pop-up settings) will be stored for 24 hours after uninstalling the app.
- If you reinstall the app after 24 hours, all the data above will be re-updated normally and an email will be sent to confirm this action.
From VIBE app
- In the VIBE app, go to Preferences > Account
- Scroll down to the App uninstallation, click on the Uninstall
- There will be a message asking if you need any help with a 24/7 Live Chat button.
- Please read this part carefully before going through the next step.
- To finalize the uninstall process, you will need to head back to Settings > Preferences from Shopify Admin, then click on the Uninstall.
Note:
- All the data will be removed permanently. You will need to set up from scratch when reinstalling the app.
- The app block added in the theme will be removed and also the feeds on the storefront. If you reinstall the app during 24 hours after uninstalling, it will be auto added.
Frequently Asked Questions
Will my data be permanently deleted if I uninstall the VIBE app?
Yes, if you uninstall the VIBE app from within the app, your data will be permanently deleted.
